Refund & Cancellation Policy
Effective Date: 29 July 2025
This Refund and Cancellation Policy outlines the terms under which Relivr Logistics processes cancellations, refunds, and returns related to logistics services.
1. Order Cancellation
- Cancellation is allowed only before the pickup has been completed.
- Once the shipment has been picked up or dispatched, cancellations are not permitted.
- To cancel an order, contact our customer support at info@relivr.in or call +91-9429693333.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Shipment not picked up due to service failure by Relivr.
- Duplicate payment or incorrect billing.
- Service not rendered due to cancellation initiated by Relivr Logistics.
3. Non-Refundable Situations
- Shipment delayed due to force majeure (natural disasters, strikes, etc.).
- Incorrect address or recipient unavailability.
- Customer-initiated delay or delivery refusal.
- Parcel damage caused by prohibited packaging or content.
4. Refund Process
- All refund requests must be submitted in writing via email within 7 days of the issue.
- Refunds will be processed to the original payment method within 7–10 business days after approval.
- You will receive a confirmation email once the refund has been initiated.
5. Disputes & Claims
For shipment damage or loss, please raise a claim within 72 hours of delivery. Claims will be reviewed in accordance with our shipping liability policy.
6. Contact Us
For cancellations, refund inquiries, or disputes, contact us at:
Email: info@relivr.in
Phone: +91-9429693333